General

Dining Out? Can you place the Joolz prams at a table?
Part of our core values at Joolz is ergonomics for both you the parent and the child. As part of creating the most ergonomic pram, we wanted to design a pus...
Fri, 21 Sep, 2018 at 12:26 PM
Compatible Capsules/Car Seats
The capsules and car seats which connect to the Joolz pram models include the following capsules below. When using these capsules, the Joolz capsule adaptor...
Fri, 21 Sep, 2018 at 12:30 PM
How do I process a warranty claim?
Should an issue arise with your Joolz pram and you need your pram serviced and/or you have a request, please contact us by emailing service@anstel.com.au or...
Fri, 21 Sep, 2018 at 12:33 PM
Scratches - How to remove
To get rid of any scratches on your pram firstly you can check if the marks are actually scratches/indentations into the aluminium frame, or whether it is a...
Fri, 21 Sep, 2018 at 4:03 PM
Bassinet - How to Unfold / Setup
To set-up the Joolz pram bassinet, please view the following video - https://www.youtube.com/watch?v=K_M4cjcd2zQ If you have any further questions or is...
Fri, 21 Sep, 2018 at 3:32 PM
Is a Joolz pram suitable for jogging?
As the Joolz prams are not designed as a high activity strollers, it is not suitable for regular jogging or running.  For these activities you would be ...
Fri, 21 Sep, 2018 at 4:02 PM
Is the Bassinet suitable for overnight Sleep?
While the Joolz carry cot/bassinet is designed as a sleeping environment, unfortunately Red Nose / SIDS Kids in Australia deem that a pram is not a safe sle...
Fri, 21 Sep, 2018 at 4:47 PM
Cleaning and Maintenance
To clean the fabric of your pram, hand wash it in lukewarm water and soap (approx 30 degrees). Rinse with fresh water and leave to dry. Never use bleach or ...
Mon, 25 Feb, 2019 at 1:15 PM
Registering my Joolz pram
To register your Joolz pram, please click the following link - https://my-joolz.com.au/register-product/ When registering your pram, please make sure yo...
Fri, 21 Sep, 2018 at 4:31 PM
Retailers
If you are looking for one of our excellent Joolz retailers, please click the following link - http://my-joolz.com.au/retailers/
Fri, 21 Sep, 2018 at 4:32 PM