Q: Is the e-PRIAM heavier than a regular PRIAM?
A: Yes, the e-PRIAM is 2.4 kg heavier than a regular PRIAM.
Q: Can I also use the e-PRIAM without assistance from the electronic functions?
A: Yes. If you do not switch on the power button the e-PRIAM works like a regular PRIAM.
Q: Can I upgrade / retrofit my PRIAM to an e-PRIAM?
A: No, as the intelligent technology is seamlessly integrated into the e-PRIAM frame and
separately certified.
Q: How often do I need to charge the battery?
A: The battery run time depends on external conditions (e.g. surface characteristics, temperature,
incline) and load (e.g. child weight, basket load).
Fair conditions (flat terrain with short hills and a few uneven surfaces, an outside temperature of
approximately 20˚C, a load of 9–10 kg): the battery will last for approximately 45 km.
Difficult conditions: (outdoor terrain with short hills and many uneven surfaces, an outside
temperature of approximately 10–20˚C, a load of 15 kg): the battery will last for approximately
20 km.
Extreme conditions (rugged terrain with very long and steep hills and mostly uneven surfaces, an
outside temperature below 10˚C, a load of 25 kg): the battery will last for approximately 8 km.
The values mentioned above are estimates. The real values might differ or vary according to usage,
external influences and the condition of the battery. Additionally, the capacity of the e-PRIAM’s
lithium-ion battery decreases with age and usage. This might have an impact on battery run time.
The values mentioned do not assume any liability.
Q: How can I charge the battery?
A: You have a choice between directly attaching the stroller to the power outlet using the provided
cable, or detaching the battery from the rear axle for charging. Never leave the e-PRIAM unattended
while charging the battery.
Q: How long does it take to charge the battery?
A: Charging time is around 6 hours.
Q: How do I calibrate my ePriam if I'm experiencing an error light or charging issues?
A: Please download the video from this link to recalibrate your ePriam: https://anstel.freshdesk.com/support/solutions/articles/9000194727-calibrating-the-epriam
Q: When using the assistance, what is the maximum km/h the e-PRIAM can travel at?
A: The electronic functions will provide assistance up to 6 km/h. If you travel faster than this the
assistance will stop. This is for safety and regulatory reasons.
Q: Does the battery needs charging before I use the e-PRIAM for the first time?
A: Yes. The battery needs to be fully charged until the green light on the charger appears. This can
take up to 6 hours depending on the charging status when you unpack the product.
Q: Can I take an e-PRIAM onto an aeroplane?
A: It should be possible to transport the e-PRIAM with most airlines, as the battery was specifically
designed to comply with IATA rules for carry-on and checked-in baggage. Nevertheless, airlines
may have restrictions applying to the battery of the e-PRIAM, as there are with the batteries of
personal electronic devices such as laptop computers. Permitted battery capacity needs to be
specifically checked, as this varies from airline to airline. Before travelling on an aeroplane, please
always check with your airline regarding the latest travel guidelines for carry-on and checked-in
baggage.
Q: When travelling uphill, is there any limit to the degree of the slope the e-PRIAM
can assist with?
A: The electronic functions can assist in climbing a slope of up to approximately 25% (or approximately
14°). This is similar to the incline of Lombard Street in San Francisco
Q: Where can I try out and / or buy the e-PRIAM?
A: The e-PRIAM will be available at selected and specially trained retailers and in our e-Commerce
store: https://anstel.com.au/products/cybex-epriam-pram-2020